Adult Protective Services Program


Adult refers to a resident age 18-59 living with a disability or an adult 60 years of age or older and living in an independent setting (rather than in a long-term setting). The alleged abuser has a relationship with, and has continued access to, the alleged victim.

Abuse can be physical, financial, emotional, passive neglect, willful deprivation, confinement or sexual abuse.

Anyone can report Abuse. All information regarding the report is completely confidential.

What are signs of abuse?

These conditions may indicate…

  • Injury that hasn’t been cared for and has unusual circumstances.
  • Pain on touching, cuts, lacerations or puncture wounds.
  • Bruises, welts and discoloration and/or presence of old and new bruises at the same time.
  • Pallor or poor skin hygiene, sunken eyes or cheeks, absence of hair or hemorrhaging below scalp, eye problems or retinal detachment.
  • Soiled clothing or bed linen
  • Improper hygiene
  • Bed sores
  • Dehydrated/malnourished
  • Inadequate clothing
  • Inadequate supervision
  • Not receiving medical care and/or medications
  • Someone with access to an adult’s money appears to use the funds for himself or herself rather than for the intended person, resulting in many unpaid bills or overdue rent, for example.
  • The adult does not have adequate food, clothing or personal care items when there appears to be enough money.
  • A person is grossly overcharged for residence or services.
  • A person loans large sums of money with no arrangement for repayment.
  • A person complains of deception or theft of property funds from an identifiable person.

Behavioral Indicators:

  • Fear, withdrawal, depression, helplessness, resignation, hesitation to talk openly or implausible stories.
  • Confusion, disorientation or contradictory statements.
  • Anger, denial, non-responsiveness, agitation or anxiety.
  • Lack of assistance, attitudes of indifference or anger toward the adult.
  • Family member blames the adult (such as issues with incontinence).
  • Threats, insults, harassment, intimidation.
  • Withhold affection or feeling of security.
  • The caregiver does not allow the adult to speak for themselves or to see others without the caregiver present.
  • Family or adult is socially isolated.
  • The intentional withholding of food, water, shelter, medical care, assistive devices, etc. from the adults.
  • Any sexual activity that the adult is unable to understand, unwilling to consent to, or forced to engage in.
  • Previous history of abuse to others.
  • Problems with alcohol, drugs or mental illness.
  • Conflicting accounts of incidents by family, supporters and victim.
  • Unwillingness or reluctance to comply with the care plan.

How do I Make a Referral?

Call (309) 277-0167 or (800) 798-0988

What Happens When I Call?

All referrals are confidential. You will be asked to provide the following information: the name, address, age and phone number of the victim and if possible, the name, address, phone number and age of the alleged abuser(s); describe the circumstances – what is occurring; if there are any others with information; your name and phone number, however the information is kept confidential.

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